Alicante Port Authority has its Quality Management System certified according to Standard UNE EN ISO 9001:2015, which encompasses the following: Management of concessions and authorisations with use of public port area, ship stopovers and port services. This certification was issued by Lloyd’s Register Quality Assurance (LRQA).

Since 2003 when this standard was implemented, in addition to overseeing compliance with requirements in the services provided, priority was given to reducing processing times for the granting of port authorisations and concessions, as well as to improving customer satisfaction. In 2012, the scope of the system was expanded to cover ship stopover management and in 2018 to include port services management, focusing on the process of continuous improvement the three main business areas of Alicante Port Authority.